NTware and its subsidiaries respects your preferences concerning the collection, treatment and use of your Personal Information. The following privacy policies are tailored for the different ways your Personal Information is collected by different NTware lines of business and offerings including at our web sites and in off-line sales and marketing activities, consulting, product support, outsourcing and other services.
How we may collect Personal Information:
If you visit any of our Websites and directly interact with us;
If you create an online profile and register with us or one of our partner for our services and/or products;
If you purchase products or services from us;
During automated interactions;
Via publicly available data.
We respect your preferences regarding the treatment of Personal Information we may collect. This policy explains how we may collect, store and use your Personal information and how you can control its use.
2. Information we collect
A. Personal Information
NTware collects Personal Information from Visitors and Customers via interactive tools and forms located on NTware’ Websites. NTware’ interactive forms and tools include, but are not limited to Registration and Contact Us pages, queries via emails, via our ITS support system. NTware does not collect, store, or use any Personal Information without an individual’s prior consent.
We do not use Personal Information for marketing communications. We may communicate with you regarding communications related to product download, sales transactions, software updates and other support related information, patches and fixes, conferences or events for which you have registered, disclosures to comply with legal requirements, and (where permitted by law) quality assurance surveys.
NTware only collects, stores, and uses Personal Information in accordance with this policy. Personal Information that may be collected by NTware includes the following: individual names; company names; telephone and fax number email address, reasons for contacting NTware; information regarding Visitors, Customers, and their companies; product and service preferences; service orders and maintenance requests; billing and transaction information; and other information relevant to conducting business with NTware or becoming a customer of NTware.
Personal Information is not collected from individuals unless they consent to provide such information to NTware. However, if a Visitor arrives at NTware’ Websites via a search engine, referral tool or forum, certain Personal Information may be transmitted to NTware by a third party. NTware will use and store that information, if any is received, in accordance with this policy.
Personal Information may be used by NTware to:
B. Other Information
NTware may also collect standard information from Visitors using automated tools. These automated tools collect information such as a Visitor’s browser type and language, Internet service provider, Internet protocol (IP) address, access dates and times, Web pages viewed, search information, and other similar statistics. The automated tools used by NTware to collect this information include, without limitation, Web beacons, cookies, embedded Web links and other commonly used information-gathering tools.
3. External Links
4. Using the Information we collect
The information we collect is used to provide services and products to Customers, process payments, diagnose problems with a Customer’s hosting environment, provide access to secure areas of this Websites, personalize a Visitor’s experience on the Websites, configure marketing and outreach programs, compile anonymous statistics for the purpose of improving the Website, track the number of times advertisements and emails are viewed, correspond with potential new customers (subject to their consent), and update services on a periodic basis.
As a cloud services provider, NTware may monitor a Customer’s data to ensure its integrity. This data is located in customer database and storage layers, and it may include Personal Information. NTware does not use or have control over this information, and NTware only stores logs that relate to its integrity but contain no Personal Information. NTware is not responsible for how Customers process or use data within their environments.
NTware will retain your Personal Information for as long as your account is active and in accordance with legal requirements; as needed to provide you products or services; as needed for the purposes outlined in this policy or at the time of collection; as necessary to comply with our legal obligations (e.g., to honour opt-outs), resolve disputes, and enforce our agreements; or to the extent permitted by law.
5. Disclosing the Information we collect
Except as otherwise provided in this privacy statement, Personal Information is for internal use and will not be communicated to a third party. Notwithstanding the foregoing, NTware may disclose Personal Information under the following circumstances:
6. Access, inquiries and review
NTware will answer questions regarding all Personal Information that we have collected. Upon request, NTware will ensure that Personal Information is corrected amended or deleted.
You may request that we correct, delete, or restrict the use of your information by contacting NTware in writing via email at firstname.lastname@example.org, or via mail or nationally recognized courier at:
Attn: Data Security Department
NTWARE SYSTEMPROGRAMMIERUNG GMBH
Niedersachsenstraße 6, Bad Iburg,
We take reasonable measures to ensure that any Personal Information collected is relevant for the purposes for which it is to be used. NTware does not process Personal Information in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by the individual. To the extent necessary for those purposes, steps to ensure that data is reliable for its intended use, accurate, complete, and current.
NTware does not knowingly collect information from or about persons under 18 years of age.
8. Sensitive Information
NTware does not collect Personal Information that reveals race, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, views or activities, that concerns health or sex life, information about social security benefits, or information on criminal or administrative proceedings and sanctions other than in the context of pending proceedings.
9.NTware as a Data Processor
NTware acts only as a Data Processor with respect to Personal Information that is collected, stored or used by its Customers. NTware’ sole function is to provide the limited technical support needed to run Customers’ systems on NTware’ servers for the benefit of those Customers. NTware will process the data only in accordance with instructions from each Customer and to provide an appropriate level of security for the data. The Customer and Visitor is the Data Controller in the European Union remains responsible for it vis-à-vis each respective individual in accordance with the relevant EU provisions.
10. NTware as a Data Controller
NTware only collects Personal Information from individuals in the European Union on an at-will basis.
Where NTware collects Personal Information directly from individuals in the European Union, before collecting the information it will inform them about the purposes for such collection, the types of non–agent third parties to which NTware discloses that information, the choices and means, if any, NTware offers individuals for limiting the use and disclosure of their Personal Information, and how to contact NTware. Notice will be provided in clear and conspicuous language when individuals are first asked to provide Personal Information, or as soon thereafter as possible. In no event will NTware use or disclose such information for a purpose other than that for which it was originally collected.
C. Onward Transfer
NTware discloses Personal Information externally only as set forth in Section 6 above. NTware takes all possible steps to ensure that its agents and partners respect and follow applicable legal requirements. NTware is not responsible for agent or partner handling of Personal Information from EU individuals.
The security of your Personal Information is very important to us. We use physical, electronic, and administrative safeguards that are designed to protect your Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. We also carry out employee training, periodic reviews, assessment and implementation of new (or applicable) technologies and purging of data, encryption, firewalls and restrictions on access. In addition, all personal data is located in data centre facilities with security features in accordance with legal requirements. All data is safeguarded to established security standards. Due to the nature of the Internet, however, NTware cannot guarantee the security of personal data.
In addition, NTware uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details. We encrypt it using secure socket layer (SSL) technology.
In the event that your Personal Information is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, we will notify you by e-mail, fax, or mail. NTware will give you notice promptly, consistent with the reasonable needs of law enforcement and/or NTware to determine the scope of the breach and to investigate and restore the integrity of the data system.
Where your personal information needs to be shared with our affiliates we will ensure that your Personal Information is adequately protected and that arrangements are in place to allow the international transfer and processing of Personal Information within the NTware group.
NTware is not responsible for how our Customers handle Personal Information. This policy is limited by applicable legal, regulatory, ethical, or public interest consideration, and as expressly permitted or required by any applicable law, rule, or regulation. In addition, NTware reserves the right to disclose Personal Information reasonably related to the sale or disposition of all or part of its business.
© 21.03.2016 NT-ware Systemprogrammierung GmbH